به کارگیری اصول 3M در بهبود فرآیند: راهنمای گام به گام برای نتایج بهتر و دستیابی به تعالی عملکرد ۲۰۱۷
Utilizing the 3Ms of Process Improvement: A Step-by-Step Guide to Better Outcomes Leading to Performance Excellence 2017

1. Cover

2. Title Page

3. Copyright

4. Dedication

5. Contents

6. Foreword

7. Acknowledgments

8. About the Author

1 Overview of Process Improvement and the 3Ms

2 Change Leadership

3 Resistance to Change and Process Improvement

4 Process Improvement Methodologies

5 Roadmap for Process Improvement

6 Chartering the Process Improvement Work

7 Stakeholder Analysis

8 Finding the Root Causes, Improving, and Controlling

9 Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier

10 What to Measure

11 Measure Risk to Achieve High Reliability

12 Measurement as a System

13 How to Share and Communicate Measurements

14 3Ms: Manage to the Measure

15 3Ms: Make It Easier

16 High Reliability

17 Summary

26. Appendix 1: Roadmap for Performance Excellence™

27. Appendix 2: Process Improvement Foundational Tools

28. Appendix 3: The Emancipation Proclamation

29. Appendix 4: Charter Template

30. Appendix 5: Stakeholder Analysis Template

31. Appendix 6: Hand Hygiene Data Collection Sheet

32. Appendix 7: Hand Hygiene Compliance Chart for Posting

33. Appendix 8: Measure: Data Collection Tool

34. Appendix 9: FMEA Severity, Occurrence, Detection Tables

35. Appendix 10: The Soda Drink Challenge to Learn Attribute Agreement Analysis

36. Appendix 11: Gage Repeatability and Reproducibility Measurement System Analysis

37. Index