رویکرد ژاپنی به کیفیت محصول: رویکرد ژاپنی به کیفیت محصول ۲۰۱۴
The Japanese Approach To Product Quality: The Japanese Approach To Product Quality 2014

1. Front Cover

2. The Japanese Approach to Product Quality: Its Applicability to the West

3. Copyright Page

4. Table of Contents

5. Preface

6. List of Figures

7. Chapter 1. Quality Control in Japan

8. Commentary "From Shakespeare to Miss Olivia Newton-John"

9. Chapter 2. Quality Control— The Japanese Approach

10. Chapter 3. Cases of QC Circle

11. Chapter 4. How Quality Goes Round in Circles

12. Chapter 5. Quality Control Groups at Rolls-Royce

13. Chapter 6. The Historical Development of Quality Control in the West

14. Chapter 7. Establishing a Quality Control Circle Programme

15. Chapter 8. Quality Circles—The Missing Link

16. Chapter 9. Quality Circles Successes and Problems at Hughes Aircraft

17. Chapter 10. Quality Circles at Wedgwood

18. Chapter 11. Organization of Company Wide Quality Control

19. Chapter 12. Reasons Why QCCs Do Not Attain Expected Results

20. Chapter 13. QC Circles and Social Sciences

21. Bibliography

22. Index