صحبت روی پوسته های تخم مرغ: مهارت های نرم برای مکالمات سخت ۲۰۲۳
Talking on Eggshells: Soft Skills for Hard Conversations 2023

1. Cover

2. Title Page

3. Copyright

4. Dedication

5. Contents

6. Introduction

7. Part I: Get Comfortable with Conflict

8. Chapter 1: Why Do We Talk on Eggshells?

9. Chapter 2: Develop Interpersonal Situational Awareness

10. Chapter 3: Set an Example of Proactive Grace

11. Chapter 4: P.L.A.N. for Challenging Conversations

12. Part II: Keep Your Cool in the Heat of the Moment: What Can I Say and Do If People Are …

13. Chapter 5: Rude?

14. Chapter 6: Arguing and Disagreeing?

15. Chapter 7: Blaming and Shaming?

16. Chapter 8: Making Mistakes?

17. Chapter 9: Teasing or Taunting?

18. Chapter 10: Making False Accusations?

19. Chapter 11: Sad or Unhappy?

20. Chapter 12: Complaining?

21. Chapter 13: Not Cooperating?

22. Chapter 14: Making Excuses?

23. Chapter 15: Not Listening?

24. Chapter 16: Talking Nonstop?

25. Chapter 17: Pressuring Me?

26. Chapter 18: Carrying a Grudge?

27. Chapter 19: Ignoring Rules or Boundaries?

28. Part III: Manage Your Expectations, Emotions, and Mindset: What Can I Say and Do If I …

29. Chapter 20: Feel Unseen, Unheard, or Unappreciated?

30. Chapter 21: Feel Afraid to Speak Up?

31. Chapter 22: Feel Nervous about Upcoming Opportunities?

32. Chapter 23: Feel Angry?

33. Part IV: What to Do If Someone Doesn’t Care What’s Fair: What Can I Say and Do If …

34. Chapter 24: Someone Is Being Manipulative?

35. Chapter 25: Someone Is Being a Bully?

36. Chapter 26: Someone Is Making My Life Miserable?

37. Chapter 27: Someone Won’t Change?

38. Chapter 28: I’m Wondering If It’s Worth Being Kind?

39. Summary and Action Plan: What’s Next?

40. Show the Shift Summary of Talking on Eggshells

41. Acknowledgments

42. Notes

43. About the Author