ترس از تسهیل: راهنمای نهایی برای درگیر کردن (و مشارکت!) مخاطبان شما ۲۰۱۳
Fearless Facilitation: The Ultimate Field Guide to Engaging (and Involving!) Your Audience 2013

1. Cover

2. Contents

3. Title

4. Copyright

5. Dedication

6. Preface

7. Acknowledgments

8. About the Authors

9. Introduction

10. Chapter One: Heard on the Street

11. Chapter Two: Organic Facilitation

12. Chapter Three: The Fourth Wall

13. Chapter Four: Have Fun with One or with One Hundred

14. Chapter Five: Dialogue Not Monologue (Worse, Duologue)

15. Chapter Six: The Set-Up

16. Chapter Seven: Listen Live, Then Disappear!

17. Chapter Eight: Go with It!

18. Chapter Nine: It’s About the Audience, First and Always, in All Ways!

19. Chapter Ten: Yikes! A Whole Room Full of . . .

20. Chapter Eleven: Conclusion

21. Appendix A: Sure Things: Eight Discussion Topics That Never Fail

22. Appendix B: Four Keys to Making It Easier

23. Appendix C: Momentum Magic

24. Appendix D: Oops! When Meetings Don’t Go So Well

25. Appendix E: Techniques for Teleconference and Virtual Meeting Facilitation

26. Index