پیروزی بر رقبا از طریق کیفیت ۲۰۲۰
Beating Your Competition Through Quality 2020

1. Cover

2. Half Title

3. Title Page

4. Dedication

5. Copyright Page

6. Preface

7. Table of Contents

1. Introduction

2. The History of Competition from Japan

3. The Scientific Method

4. Understanding Variation

5. Determining Whether a Process Is in Control

6. Finding Assignable Causes

7. Process in Control: Tightening Up

8. The Search for Causes of Variation

9. Deming’s Funnel Experiment

10. Deming’s Bead Experiment

11. Management’s Responsibilities

12. Translation to Service Industries

13. Designing for Quality

14. Quality Control and Quality Assurance

15. Sources of Consultants and Employees

16. Notes for Further Reading

24. Index