آموزش مدیریت خدمات: راهنمای ایجاد یک حرفه موفق در مدیریت خدمات و ارائه موفقیت سازمانی ۲۰۲۳
An Education in Service Management: A Guide to Building a Successful Service Management Career and Delivering Organisational Success 2023

1. Cover

2. Title

3. Copyright

4. About the Author

5. Forewords

6. Contributors

7. Contents

8. Chapter 1: You’re not alone

9. Chapter 2: What is ITSM?

10. Chapter 3: Common service management elements

11. Chapter 4: What makes service management so valuable?

12. Chapter 5: Enabling enterprise service management

13. Chapter 6: Service management communication and community

14. Chapter 7: Isn’t service management boring?

15. Chapter 8: Why service management isn’t boring – Tales from the author

16. Chapter 9: What makes a great service management professional?

17. Chapter 10: Service management careers

18. Chapter 11: Service management certifications

19. Chapter 12: Applying your service management certifications

20. Chapter 13: Why I loathe service management – Tales from the author

21. Chapter 14: Why I love service management

22. Chapter 15: What next for service management?

23. Chapter 16: Conclusion – You’re not alone

24. Appendix: Resources

25. Further reading