بازنشسته کردن شکاف نسلی: چگونه کارکنان جوان و پیر می‌توانند زمینه‌های مشترک پیدا کنند ۲۰۰۷
Retiring the Generation Gap: How Employees Young and Old Can Find Common Ground 2007

۱. بازنشسته کردن شکاف نسلی: چگونه کارکنان جوان و پیر می‌توانند زمینه‌های مشترک پیدا کنند

۲. A Quick Look at the Generation Gap

* What Is the Generation Gap?

* Where Did the Generation Gap Come From?

* How the Generation Gap Hurts Business

۳. Understanding the Generations

* The Matures (Born ۱۹۰۹–۱۹۴۵)

* The Baby Boomers (Born ۱۹۴۶–۱۹۶۴)

* Generation X (Born ۱۹۶۵–۱۹۸۰)

* The Millennials (Born ۱۹۸۱–۲۰۰۰)

* Generation Z (Born ۲۰۰۱–Present)

۴. How the Generations See Each Other

* What the Matures Think of the Other Generations

* What the Baby Boomers Think of the Other Generations

* What Generation X Thinks of the Other Generations

* What the Millennials Think of the Other Generations

* What Generation Z Thinks of the Other Generations

۵. Bridging the Generation Gap

* Respect

* Common Ground

* Communication

* Mentoring

* Reverse Mentoring

* Technology

* Training

* Flexibility

۶. The Future of the Generation Gap

۷. Conclusion

Appendix A: Resources

Appendix B: Further Reading

Index