نوشتن و مدیریت SOPها برای GCP ۲۰۱۵
Writing and Managing SOPs for GCP 2015

1. Front Cover

2. Contents

3. Preface

4. Acknowledgments

5. About the author

6. chapter 1: Introduction to SOPs

7. chapter 2: Document hierarchies

8. chapter 3: When to have an SOP

9. chapter 4: What the SOP should say

10. chapter 5: Where to put the output

11. chapter 6: Who writes SOPs?

12. chapter 7: Document a stable process

13. chapter 8: Mapping a new process

14. chapter 9: The SOP template

15. chapter 10: SOP review and approval

16. chapter 11: Posting : Setting up for success

17. chapter 12: Deviations from controlled procedures

18. chapter 13: Active SOP maintenance

19. chapter 14: Finding SOPs

20. chapter 15: Training on SOPs

21. chapter 16: Department-managed documents

22. chapter 17: Where to start

23. chapter 18: SOPs during mergers and acquisitions

24. chapter 19: Controlled glossaries

25. Appendix one: Example SOP template

26. Appendix two: Example SOP of SOPs

27. Back Cover