کاهش ادعاهای گارانتی: رویکردی مدرن با تکنیک‌های بهبود مستمر ۲۰۱۴
Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques 2014

1. Cover

2. Half-Title Page

3. Title Page

4. Copyright Page

5. Table of Contents

6. List of Figures

7. List of Tables

8. Preface

9. About the Author

10. Chapter 1 Warranty Claims

11. Chapter 2 Understanding the Real Warranty Costs

12. Chapter 3 Traditional Methods of Reducing Warranty Cost

13. Chapter 4 Principles of the Modern Approach

14. Chapter 5 Other Warranty Reduction Actions

15. Chapter 6 Warranty System Productivity Improvement

16. Chapter 7 Improving the Service Department Itself

17. Chapter 8 Warranty Cost Reduction Training for Employees and Customers

18. Chapter 9 Reducing Warranty Claims by Quality Improvement

19. Chapter 10 Feedback to Manufacturing

20. Chapter 11 Reducing Warranty Claims by Reliability Improvement

21. Chapter 12 Determining Causes for Developing Corrective Actions

22. Chapter 13 Developing Corrective and Preventive Actions

23. Chapter 14 Feedback to Engineering

24. Chapter 15 Planning and Implementing Your Improvements

25. Appendix A: Warranty Cost Tracking Chart

26. Appendix B: Gauge R&R Forms

27. Appendix C: Worksheets for Determining Root Cause

28. Index