کاهش ادعاهای گارانتی: رویکردی نوین با تکنیک‌های بهبود مستمر ۲۰۱۴
Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques 2014

1. Front Cover

2. Contents

3. List of Figures

4. List of Tables

5. Preface

6. About the Author

7. Chapter 1: Warranty Claims

8. Chapter 2: Understanding the Real Warranty Costs

9. Chapter 3: Traditional Methods of Reducing Warranty Cost

10. Chapter 4: Principles of the Modern Approach

11. Chapter 5: Other Warranty Reduction Actions

12. Chapter 6: Warranty System Productivity Improvement

13. Chapter 7: Improving the Service Department Itself

14. Chapter 8: Warranty Cost Reduction Training for Employees and Customers

15. Chapter 9: Reducing Warranty Claims by Quality Improvement

16. Chapter 10: Feedback to Manufacturing

17. Chapter 11: Reducing Warranty Claims by Reliability Improvement

18. Chapter 12: Determining Causes for Developing Corrective Actions

19. Chapter 13: Developing Corrective and Preventive Actions

20. Chapter 14: Feedback to Engineering

21. Chapter 15: Planning and Implementing Your Improvements

22. Appendix A: Warranty Cost Tracking Chart

23. Appendix B: Gauge R&R Forms

24. Appendix C: Worksheets for Determining Root Cause

25. Back Cover