رهایی کیفیت: ایجاد یک استراتژی موفق برای فرهنگ کیفیتی که رشد و پتانسیل سودآوری شما را آزاد می‌کند ۲۰۱۹
Unleash Quality: Build a Winning Strategy for a Culture of Quality that Will Unleash Your Growth and Profit Potential 2019

1. Cover

2. Title page

3. CIP data

4. Contents

5. List of Figures and Tables

6. Preface

7. Introduction

8. Chapter 1_Why Quality?

9. Chapter 2_What is Quality?

10. Chapter 3_Who Owns Quality?

11. Chapter 4_Do You Have a Strategy for Quality?

12. Chapter 5_Getting Started on Your BBQ Journey

13. Chapter 6_Setting Requirements for Your Objectives

14. Chapter 7_Setting Achievable Objective Tasks

15. Chapter 8_Start Finding Those Hidden Profits

16. Chapter 9_Keeping Quality on the Radar for Early Warning Alerts

17. Chapter 10_Positioning Quality in the Organization

18. Chapter 11_The Role of a Quality Department

19. Chapter 12_Guidance on Metrics that Drive Change

20. Chapter 13_Getting Your BBQ Working

21. Chapter 14_Notes & Conclusion

22. Appendix A_The Gurus of Quality

23. Appendix B_Workbook Checklist

24. Glossary

25. Index

26. About the Author