راهنمای طرح جامع سازمانی: کاتالیزوری برای برنامه‌ریزی عملکرد و نتایج ۲۰۱۲
The Organizational Master Plan Handbook: A Catalyst for Performance Planning and Results 2012

1. Cover

2. Half Title

3. Title Page

4. Copyright Page

5. Dedication

6. Table of Contents

7. Management Handbooks for Results

8. Preface

9. Acknowledgments

10. About the Authors

11. Other Books by H. James Harrington and Frank Voehl

12. Chapter 1 Overview of the Problem

13. Chapter 2 What’s in an Effective Planning Process?

14. Chapter 3 The Organizational Master Plan

15. Chapter 4 Change Management as Part of the Organizational Master Plan

16. Chapter 5 Trend Analysis

17. Chapter 6 The Business Planning Process

18. Chapter 7 The Strategic Business Planning Process

19. Chapter 8 Strategic Improvement Plan

20. Chapter 9 Developing the Strategic Plan

21. Chapter 10 The Operating Plan

22. Chapter 11 Organizational Master Plan Summary

23. Appendix A: Definitions and Abbreviations

24. Appendix B: Improvement Tools

25. Appendix C: Problem Analysis Cycle

26. Index