سامانه مدیریت کیفیت جهانی: بهبود از طریق تفکر سیستمی ۲۰۱۶
The Global Quality Management System: Improvement Through Systems Thinking 2016

1. Cover

2. Half Title

3. Title Page

4. Copyright Page

5. Dedication

6. Table of Contents

7. List of Figures

8. Foreword

9. Preface

10. Acknowledgments

11. Introduction

12. Chapter 1 Homage to Quality and Lean Six Sigma Gurus

13. Chapter 2 Quality Management System as a Management Strategy

14. Chapter 3 Quality Management System

15. Chapter 4 Identification and Improvement of Processes

16. Chapter 5 Global Quality Audit Processes

17. Chapter 6 Global Quality Management System Processes

18. Chapter 7 Fast Customer Response

19. Chapter 8 Problem Solving

20. Chapter 9 Drill Deep/Drill Wide Method for Permanent Corrective Action

21. Chapter 10 Quality Operating System: The Engine That Perpetuates Continuous Improvement

22. Chapter 11 Conclusion

23. Appendix: Quality Manual

24. Glossary

25. Bibliography

26. Index

27. About the Author