سامورایی آمریکایی ۲۰۱۳
The American Samurai 2013

1. Chapter 1. Introduction

1.1 The Plan of this Book

1.2 America’s Productivity Gap

1.3 Japan’s Productivity Advantage

1.4 The Goals of this Book

1.5 Eight American Myths about the Japanese Worker

1.6 Four Basic Principles of Japanese Management

8. Chapter 2. The Cooperative Japanese

2.1 The Japanese Insistence on Cooperation

2.2 The Japanese Sense of Inferiority

2.3 The Importance of Group Membership

2.4 The Japanese Concern for Group Harmony

2.5 The Concept of Wa

2.6 Wa and the Worker

2.7 Learning By Observing

2.8 Children Companies

2.9 The Just-In-Time System

2.10 Advantages of Worker-Management Consensus

2.11 Wa and Labor Unions

2.12 Union-Management Relations

21. Chapter 3. The Competitive Americans

3.1 Competition in America

3.2 The Prisoner’s Dilemma

3.3 Overt vs Covert Competition

3.4 Competition Encourages Conformity

3.5 Scientific Management in America

3.6 Thinking vs Doing

3.7 The Japanese Helping Ethic

3.8 American Individualism

3.9 Walk-around Management

31. Chapter 4. Japanese Leadership and Authority Patterns

4.1 Leadership-by-Designation

4.2 Leadership-by-Influence

4.3 Good Leadership in America

4.4 Achievement and Authority in Japan

4.5 Wa and Career Security

4.6 Avoiding Direct Confrontation

4.7 Foreign Machines and Japanese Spirit

4.8 Amae: Emotional Dependence on Others

4.9 The Invisible Leader in Japan and America

41. Chapter 5. The Individual and the Work Group in Japan

5.1 Introduction

5.2 Group consensus Encourages Trust

5.3 Group Dynamics

5.4 How the Group Rewards the Individual

5.5 Corporate Structures Supporting Group Consensus

5.6 Turning the Recruit into a Team Player

5.7 Delegation

5.8 Tolerating Mistakes

50. Chapter 6. Practical Examples of Japanese Cooperation

6.1 The Ringi Decision-Making System

6.2 Japan’s Lack of Lawyers

6.3 The Japanese Contract

6.4 Wages, Bonuses, and Gifts

6.5 The Education Rat Race

6.6 The Japanese at Play and Work

6.7 Rewarding the Japanese Way

58. Chapter 7. Permanent Employment

7.1 The Nature of Permanent Employment

7.2 The Permanent Worker’s Responsibilities

7.3 Hiring Rituals for Permanent Employees

7.4 Becoming a Lifelong Employee

7.5 Advantages of Lifelong Employment

7.6 More Advantages of Lifetime Employment

7.7 Disadvantages of Lifetime Employment

66. Chapter 8. Achieving Quality Performance and High Productivity

8.1 An Introduction to Quality Control Circles

8.2 Definitions of Quality

8.3 Quality Control Circles in Japan

8.4 Quality Control Circles in America

8.5 Waiting for the Benefits of Quality Control Circles

8.6 Making Quality Control Circles Work

73. Chapter 9. Meetings in Japanese Style

9.1 The Necessity for Face-to-Face Meetings

9.2 Types of Meetings

9.3 How to Conduct a Meeting

9.4 Everyone a Participant

9.5 Exploratory and Leap Frog Meetings

9.6 The Freeloaders

9.7 How Many Members?

9.8 The Benefits of Full Participation

9.9 Practical Suggestions

83. Chapter 10. How to Conduct Business with the Japanese

10.1 Japanese Business Etiquette

10.2 Negotiating with the Japanese

10.3 After an Agreement

10.4 Visiting Japan

88. References

89. Author Index

90. Subject Index