تکنیک‌ها و نمونه خروجی‌هایی که تعالی کسب‌وکار را به پیش می‌برند ۲۰۱۷
Techniques and Sample Outputs that Drive Business Excellence 2017

1. Front Cover

2. Contents

3. Preface

4. Acknowledgments

5. About the Authors

6. Introduction

7. Chapter 1: Overview of the Approach Used in This Book

8. Chapter 2: Affinity Diagram

9. Chapter 3: Brainstorming (Creative Brainstorming)

10. Chapter 4: Cause-and-Effect Diagram

11. Chapter 5: Check Sheet

12. Chapter 6: Commitment Building

13. Chapter 7: Consensus Building

14. Chapter 8: Consequence Management

15. Chapter 9: Control Chart

16. Chapter 10: Cost–Time Chart

17. Chapter 11: Data Gathering by Document Review

18. Chapter 12: Data Gathering by Interview

19. Chapter 13: Data Gathering by Samples

20. Chapter 14: Data Gathering by Surveys

21. Chapter 15: Data Stratification

22. Chapter 16: Delphi Narrowing Technique

23. Chapter 17: Employee Involvement

24. Chapter 18: Facilitated Session

25. Chapter 19: Flowchart

26. Chapter 20: Force Field Analysis

27. Chapter 21: Graph

28. Chapter 22: Kano Model

29. Chapter 23: Motivation Management

30. Chapter 24: Negative Analysis

31. Chapter 25: Nominal Group Technique

32. Chapter 26: Organizational Change Management

33. Chapter 27: Organizational Process Consultation

34. Chapter 28: Organizational Process Improvement/Business Process Improvement

35. Chapter 29: Pareto Analysis

36. Chapter 30: Prioritization Matrices

37. Chapter 31: Process Capability Analysis (Cp)

38. Chapter 32: Project Charter

39. Chapter 33: Project Management

40. Chapter 34: Risk Management

41. Chapter 35: Role Mapping

42. Chapter 36: Root Cause Analysis

43. Chapter 37: Run Charts

44. Chapter 38: Scatter Diagram

45. Chapter 39: Solutions Evaluation

46. Chapter 40: Storyboarding

47. Chapter 41: Value Analysis

48. Chapter 42: Value Engineering (VE)

49. Chapter 43: Value Proposition

50. Chapter 44: Voting

51. Chapter 45: Workflow Diagram

52. Glossary

53. Back Cover