مدیریت ۱۰۱: از استخدام و اخراج تا آموزش مهارت‌های جدید، راهنمای ضروری استراتژی‌های مدیریت ۲۰۱۶
Management 101: From Hiring and Firing to Imparting New Skills, an Essential Guide to Management Strategies 2016

1. Title Page

2. Copyright Page

3. Introduction

4. What Is Management?: The Flavors of Organization

5. Understanding the Corporate Culture: How Things Are Done

6. Managing Expectations: What Do You and Your Employees Want?

7. Coaching: Bringing Out the Best in Others

8. Mentor: Trusted Guide

9. Teacher: Imparting New Skills

10. Parent: Setting Limits

11. Cheerleader: Rallying the Troops

12. The Need for Structure: Finding the Balance

13. Consistency Is the Key: Building Trust in the Workplace

14. The Importance of Listening: Be an Active Listener

15. Effective Teamwork: Function As a Cohesive Unit

16. Responsibility and Accountability: Keys to Your Success

17. Daily Interactions with Your Employees: Making It Personal

18. What Works for Them Works for You: Continuous Learning

19. Growing Good People: Training and Improving Your Team

20. Managing Distanced Employees: Working with Telecommuters

21. Does Money Matter?: The Importance of Salary

22. Channeling Creative Energy: Promoting Innovation

23. Recognizing and Nurturing Potential: The Inner Light

24. The Risks of Playing Favorites: A Danger to Avoid

25. Realistic Goals: Getting Everyone on the Same Page

26. Make Your Day Productive: Streamline Your Tasks

27. Creative Problem Solving: Steps to a Solution

28. Sound Decision-Making: Choosing the Right Option

29. Stimulating Creativity: The Value of Brainstorming

30. Delegate, Delegate, Delegate!: Trust Your Employees

31. Trust People: Give Them the Authority They Need

32. Turning Around Counterproductive Behavior: Finding the Source of Trouble

33. When Personalities Collide: Getting Along with Coworkers

34. Managing Manipulation: Separating Facts from Emotions

35. Productive Disagreement: The Positive Side of Conflict

36. Mastering Meetings: Setting the Agenda

37. Making Effective Presentations: Imparting Information

38. Performance and Evaluation: Meeting Expectations

39. Performance Evaluation Structures: Reviews That Work

40. Identify Performance Issues: Focus on Behavior

41. Job Performance Coaching: Improving Work-Related Behavior

42. Managing Former Coworkers: The People You Know

43. Angry Employees, Angry Managers: Finding the Underlying Issues

44. Replacing a Manager: A Responsibility and Opportunity

45. Rebuilding a Work Group: Creating a New Team

46. Promoting and Hiring: Finding the Right People

47. Interviewing Candidates: Can They Do the Job?

48. The Interview from Start to Finish: Hiring the Best

49. Layoffs: Dealing with the Hard Times

50. Firing an Employee: When Things Just Don’t Work Out

51. Personal Accountability: The Buck Stops Here