اصول رهبری برای مدیران صف مقدم: نکاتی برای ارتقای سطح اثرگذاری و ارتباطات شما ۲۰۱۴
Leadership Basics for Frontline Managers: Tips for Raising Your Level of Effectiveness and Communication 2014

This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers.