مدیریت انتشار فناوری اطلاعات: راهنمای عملی ۲۰۱۶
IT Release Management: A Hands-on Guide 2016

1. Front Cover

2. IT Release Management: A Hands-on Guide

3. Copyright

4. Table of Contents

5. Introduction

1. Overview

2. Basic Concepts

3. Release Management and Project Management: Kissing Cousins

4. Release Management is not Just for Software Development

5. The Release Lifecycle

6. Release Measures and Metrics

7. Selling Release Management

13. Appendix A: Release Policy

14. Appendix B: RACI Matrix

15. Appendix C: Release Deliverables Checklist

16. Appendix D: Master Test Plan

17. Appendix E: New Environment Request Form (NERF)

18. Appendix F: Infrastructure Design Document (IDD)

19. Appendix G: Security Risk Assessment

20. Appendix H: Functional Specifications

21. Appendix I: Operational Readiness Testing Manual (ORT)

22. Appendix J: Support and Escalation Turnover Document

23. Appendix K: Master Training Plan

24. Appendix L: Service Level Agreement

25. Appendix M: IT Service Continuity and Recovery Plan

26. Appendix N: Post-Implementation Review

27. Back Cover