نامه های تجاری فوری ۲۰۱۲
Instant Business Letters 2012

1. Title Page

2. Copyright

3. Dedication

4. Contents

5. Introduction

1 Writing Effective Letters

2 Acceptances

3 Acknowledgements

4 Announcements

5 Apologies

6 Cancellations

7 Complaints

8 Compliments

9 Condolences

10 Confirmations

11 Congratulations

12 Enclosures

13 Enquiries

14 Introductions

15 Invitations

16 Notices

17 Offers

18 References

19 Rejections

20 Reminders

21 Requests

22 Terminations

23 Thank yous

24 Warnings

30. Letters Index

31. Other titles in the Thorsons Business Series:

32. About the Author

33. About the Publisher