پیاده‌سازی کارت امتیازی متوازن مدیریت پروژه ۲۰۱۰
Implementing the Project Management Balanced Scorecard 2010

1. Cover

2. Halftitle Page

3. Title Page

4. Copyright Page

5. Table of Contents

6. Foreword

7. Preface

8. Acknowledgments

9. About the Author

1 Balanced Scorecard and the Project Manager

2 Aligning the Project to Meet Strategic Objectives

3 Aligning the Project to Meet Financial Objectives

4 Aligning the Project to Meet Customer Objectives

5 Aligning the Project to Meet Business Process Objectives

6 Aligning the Project to Promote Learning and Growth

7 Balanced Scorecard and Project Scope Management

8 Balanced Scorecard and Project Scheduling

9 Balanced Scorecard and Project Estimation

10 Balanced Scorecard and Project Risk

11 Balanced Scorecard and Procurement Management

12 Balanced Scorecard and Project Termination

22. Appendix A: Business Strategy Primer

23. Appendix B: Value Measuring Methodology

24. Appendix C: Establishing a Measurement Program

25. Appendix D: Selected Performance Metrics

26. Appendix E: The Malcolm Baldrige National Quality Award Program

27. Appendix F: The Feasibility Study and Cost–Benefit Analysis

28. Appendix G: Project Plan Outline Project DeDS—The Dog e-Dating System ID – PRJ01

29. Appendix H: Project Management Glossary

30. Appendix I: Staff Competency Survey

31. Appendix J: Behavioral Competencies

32. Appendix K: Balanced Scorecard Best Practice Metrics for Projects

33. Appendix L: Benchmarking Data Collection Techniques

34. Index