مدیریت و نظارت بر کارکنان مهمان نوازی: مفاهیم و کاربردهای عملی ۲۰۰۷
Hospitality Employee Management and Supervision: Concepts and Practical Applications 2007

In many hospitality establishments, the manager or supervisor is the human resources department, expected to make all hiring and training decisions, often with little training or background to do so successfully. Hospitality Employee Management and Supervision: A Practical Approach is a practical, applications-based guide that takes each of three important steps (hiring, training, retaining) and breaks each of them down into their simplest elements. Relying on the pertinent employment laws, while providing real-world application and easy to understand guidelines, Hospitality Employee Management and Supervision: A Practical Approach is comprehensive without getting bogged down in management theory.