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Construction Communication 2009

1. Preface

1 Construction: a social perspective

3. People businesses

4. The development process

5. The communicators

6. Temporary contracts and contact

7. Communication matters

2 Communication in construction

9. An overview

10. Higgin and Jessop revisited

11. Construction management research

12. Frameworks for construction communications

3 Communicating abstract ideas

14. Communication and information

15. Information flow and knowledge management

16. Language

17. Towards a common language

18. A time and a place

4 The dynamics of communication

20. The development of communication research

21. The process of communication

22. Communication models

23. Levels of communication

5 Interpersonal communication

25. Professional interaction

26. Communication, power, influence and control

27. Social influence and persuasion

28. Defensive and supportive communication

29. Making informed decisions

30. Conflict

6 Group communication

32. Group development and group norms

33. Group participation and interaction

34. Maintaining relationships

35. Group decision-making

36. Intergroup communication

7 Communication networks

38. Unstable networks

39. Communication networks and groups

40. Gatekeepers and communication nodes

41. Levels of construction networks

42. Supply chains: strengths and weaknesses

8 Organisational communication

44. Organisational culture and communication

45. Intraorganisational communication

46. Interorganisational communication

47. Configuration management

48. Outsourcing: a communication challenge

49. E-business in construction

50. Performance management

51. Innovation and change: a communication perspective

52. Encouraging collaboration between organisations

9 Building an effective communication culture

54. The construction project manager

55. Key performance indicators

56. Safety and communications

57. Communications and quality

58. Designing the project network structure

59. Controlling communications

10 Selecting appropriate communication media

61. Choice of media

62. Use of communication media in construction

63. Media and their different uses

64. Oral communication

65. Written instructions

66. Drawings

67. Models

68. Digital information and virtual details

69. Co-ordinating communication media

11 Managing boundary conditions

71. Communicating across boundaries

72. Boundary condition 1: client-designer interface

73. Designer-consultant interface

74. Designer-manufacturer interface

75. Boundary condition 2: designer-contractor interface

76. Boundary condition 3: construction manager-site operative interface

77. Contractor-manufacturer interface

78. Practical measures

12 Managing meetings

80. Meetings as an aid to effective communication

81. An appropriate location

82. Controlling the meeting

83. Recording and communicating decisions

84. Decisions made outside meetings

85. Different types of meeting

86. Making meetings dynamic

13 Conflict management

88. Conflict in work groups

89. Advantages and disadvantages of conflict

90. Managing conflict

91. Interaction, information and conflict

92. Defending resources and achieving goals

93. Managing different perspectives through conflict

94. Conflict, tension and management

95. The merits of encouraging conflict

14 Practical methodologies for identifying, monitoring and improving communication in practice

97. Why communication research?

98. Professional updating and evaluation

99. Methodological and ethical issues

100. Recording acts of communication

101. Case study: observing construction progress meetings

102. Categorising and coding

103. Bales' IPA coding system

104. Recognising weaknesses of research

105. Dissemination: a constant challenge

106. Final words

107. References

108. Index