روش های نوین برون سپاری: بازنگری در خدمات فناوری اطلاعات، فرآیندهای کسب وکار و خدمات ابری ۲۰۱۶
Advanced Outsourcing Practice: Rethinking ITO, BPO and Cloud Services 2016

1. Cover

2. Half-Title

3. Title

4. Copyright

5. Contents

6. List of Tables, Figures, and Box

7. Series Preface

8. Foreword – Time for a Rethink by Michael J. Salvino

9. Preface

10. Acknowledgments

11. Notes on Contributors

1 Robust Practices from Two Decades of ITO and BPO Research

2 What Providers Say about Establishing the Outsourcing Arrangement

3 What Providers Say about Managing Outsourced Services

4 Creating Shared Services in the Private and Public Sectors

5 The Changing Role of Client Project Management

6 Best-of-Breed versus Bundled Services

7 Rural Sourcing and Impact Sourcing

8 Shifting to Cloud Services: Current Challenges and Future Opportunities

20. Appendix A: Research Method

21. Appendix B: Glossary

22. Bibliography

23. Index