راهنمای مدیر دانش: رهنمود گام‌به‌گام برای نهادینه‌سازی مدیریت دانش اثربخش در سازمان شما ۲۰۱۹
The Knowledge Manager’s Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in your Organization 2019

1. About the authors

2. Foreword by Laurence Prusak

3. Introduction

4. Part One Orientation to knowledge management implementation

01 What is knowledge management?

02 The stages of KM implementation

03 Barriers and pitfalls

8. Part Two Preparation and resources

04 Knowledge management strategy

05 The role, skills and characteristics of the knowledge management leader

06 The KM team members

07 The role of senior management

08 Budget and timescale

09 Aims and objectives for the KM implementation programme

10 Finding partners to help you

16. Part Three Assessment and planning

11 Conducting the knowledge resources audit

12 The knowledge management framework

13 The knowledge discussion elements of the KM framework

14 The knowledge capture and documentation elements of the KM framework

15 The knowledge synthesis elements of the KM framework

16 The knowledge-finding and re-use elements of the KM framework

17 Knowledge organization

18 Influencing the stakeholders

19 Culture, communications and change

20 Preparing the KM implementation plan

27. Part Four The implementation activity

21 Building the KM champion network

22 Trials and pilots

23 Roll-out, embedding and governance

24 Setting up the KM metrics and reporting system

25 Dealing with bumps in the road

26 Transition to the operational team

34. Part Five Deepening and extending your KM programme

27 Working with external frameworks and standards

28 Working externally

29 Knowledge management and digital transformation

38. Part Six Case histories

30 Implementing KM at Mars

By Linda Davies, former Knowledge Management Director, Mars, Incorporated

31 NASA – emergence, evolution and resilience of a KM programme

By Barbara Fillip, former KM lead within the Flight Projects Directorate, Goddard Space Center

32 Using the ISO KM standard 30401:2018 to sense-check KM at Petroleum Development Oman

By Hank Malik and Suleiman Al Toubi, Hank Malik is KM Programme Lead, PDO and Dr Suleiman Al Toubi is former Asset Oil Director, PDO and visiting industry academic, Muscat University, Oman

33 KM implementation in a global oil and gas company

By Dan Ranta, KM Leader at GE

34 KM implementation at Huawei

By Tan Xinde, former leader of the Huawei KM programme

35 KM implementation at the Singapore Youth Olympics

By Doreen Tan, former Head Knowledge Management, Singapore Youth Olympic Games Organizing Committee

36 Implementing and sustaining KM in the Public Works Department Malaysia

By Roznita Othman, former Knowledge Management Director, PWD

46. Summary

47. Glossary

48. Index