راهنمای ممیزی و تکنیک‌های فرایند ۲۰۰۹
The Process Auditing and Techniques Guide 2009

1. Cover

2. Title page

3. Copyright

4. Contents

5. List of Figures and Tables

6. Introduction

7. Chapter 1 What Is a Process?

8. Chapter 2 Prepare for the Audit

9. Chapter 3 Start the Audit

10. Chapter 4 Use Process Audit Techniques

11. Chapter 5 Verification Audits: Checking Products, Services, and Processes

12. Chapter 6 Analyze and Report Findings

13. Appendix A IDEF3 Model Description

14. Appendix B Process Control Checklist

15. Appendix C Process Audit Report and Corrective Action Record

16. Appendix D Standard Flowchart Symbols

17. Appendix E Example Process Map

18. Appendix F Turtle Diagram

19. Appendix G Lean—Eight Wastes

20. Glossary

21. Notes

22. References

23. Index