تعالی کسب‌وکار: فراتر رفتن از انتظارات مشتریان، هر بار و همیشه ۲۰۱۶
Business Excellence: Exceeding Your Customers’ Expectations Each Time, All the Time 2016

An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy – a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps the reader achieve of important strategic objectives and goals. This business excellence program will unite employees, internal and external customers, and suppliers through a common set of goals. It will help your organization improve at a pace that will outperform the competition and will elevate your company's reputation and marketshare.