حل‌وفصل خارج از دادگاه: فرایند اجتماعی تعدیل خسارت بیمه ۲۰۱۷
Settled out of Court: The Social Process of Insurance Claims Adjustments 2017

1. Cover

2. Half Title

3. Title Page

4. Copyright Page

5. Dedication

6. Foreword

7. Preface

8. Acknowledgements

9. Table of Contents

10. Chapter 1. Introduction

11. Chapter 2. Adjusters and Others

12. Chapter 3. Investigation and Evaluation

13. Chapter 4. Negotiation

14. Chapter 5. Recovery

15. Chapter 6. Implications

16. Chapter 7. Epilogue

17. Index