مربیگری و منتورینگ: فنون کاربردی برای توسعه یادگیری و عملکرد ۲۰۲۲
Coaching and Mentoring: Practical Techniques for Developing Learning and Performance 2022

1. Praise for Coaching and Mentoring 4th edition

2. Coaching and Mentoring

3. Contents

4. List of Figures

5. List of Tables

6. CK Acknowledgements

01 Introduction to this edition of Coaching and Mentoring

8. The purpose, nature and practice of coaching and mentoring

02 Coaching – what the research says

10. Coaching effectiveness is always contextual

11. What coaching can achieve

12. What we can say about coaching

13. Is that all?

14. The rise of the e-coach

15. Conclusion

16. Notes

03 Learning and adaptability

18. The key purpose of coaching and mentoring

19. What do we mean by learning and adaptability?

20. Why is some change harder to adapt to than others?

21. What makes change ‘stick’?

22. Note

04 The core skills

24. Core skill – listening

25. Core skill – asking questions

26. Core skill – giving feedback

27. Summary

05 The toolkit chapter

29. ‘Route map’ models

30. Models to help you and your client think about a situation and work with it

06 Awareness of individual differences

32. Ways of understanding and working with ‘how we are’

33. Culture, purpose, values and beliefs

34. Capabilities

35. The impact of stress on ‘how we are’

36. Reflection and mindfulness as tools to create greater self and other awareness

37. Note

07 Supervision for coach or mentor

39. What is coaching supervision?

40. Different types of supervision for coaches and mentors

41. Models and techniques to support supervision for coaches and mentors

42. How much supervision is recommended?

43. How long should you work with the same supervisor?

44. How does supervision add value?

45. Conclusion – supervision for effective continuous professional development

08 Stories of coaching and mentoring

47. Story 1: Stepping onto the balcony

48. Story 2: The value of listening

49. Story 3: Not enough emotion?

50. Story 4: Keeping it real

51. Story 5: In-house coaching

52. Story 6: Listening to dissonance

53. Story 7: Staying the course

54. Story 8: Building broader leadership

55. Story 9: Brief coaching

56. Story 10: Making space for the team to think together

57. Story 11: Reinvigorating a coaching programme

58. How to effectively implement coaching and mentoring in organizations

09 Why invest in coaching and mentoring? What and where is the need?

60. What is great coaching and mentoring?

61. What is the focus of a coaching and mentoring agenda, and where will it have the greatest impact?

62. How do you build a business case and get buy-in?

63. What will you measure and how will you measure it?

10 Coaching and mentoring: what they are and how they are used in organizations

65. What are coaching and mentoring?

66. The emergence of the coach-mentor

67. How organizations implement coaching and mentoring

68. What purposes do organizations use coaching and mentoring for?

69. A coaching culture – what is it and how can I create it?

70. Conclusions

11 Implementing coaching and mentoring

72. Initiation

73. Communication and buy-in with stakeholders

74. Importance of sponsorship within the organization

75. Design/creation

76. Setting up your project team

77. Effective processes

78. Virtual and face-to-face conversations

79. Evaluation/impact review and learning

80. What derailers might you face and how can you address them?

81. Checklist for successful implementation

12 Roles and responsibilities in coaching and mentoring

83. Whose role and responsibility are coaching and mentoring in organizations?

84. Conclusion

13 Supervision in practice

86. The role of supervision in developing coaching capacity in the organization

87. The fundamentals for implementing supervision

88. Outcomes of a ‘built in’ approach to supervision

89. What next?

90. Summary

91. Checklist

14 Coaching the team

93. Introduction to team coaching

94. Why team coaching now?

95. What do we mean by coaching a team?

96. Learning teams: the link between high-performing teams and teams that can reflect on their own process

97. Role of the leader in coaching the team

98. Role and relationships of the team coach-mentor

99. Unlocking connection and belonging

100. Team coach-mentoring contract

101. Team coaching objective

102. Summary

15 Coaching and mentoring in the system and the impact of culture

104. We are all influenced by and have impact on the systems around us

105. The individual as a cultural system

106. The organization as a cultural system

107. Onboarding and transition coaching

108. Introducing and embedding a coaching culture

109. Conclusion

16 What’s next?

111. Changes in people

112. Changes in technology

113. Changes in organization

114. Appendix

115. INDEX