راهنمای سامانه مدیریت کیفیت برای شرکت‌های توسعه محصول ۲۰۰۵
Quality Management System Handbook for Product Development Companies 2005

1. Front cover

2. PREFACE

3. THE AUTHOR

4. TABLE OF CONTENTS

5. CHAPTER 1. INTRODUCTION

6. PHASE I: PLAN

7. CHAPTER 2. QMS IMPLEMENTATION PLANNING

8. CHAPTER 3. QMS DOCUMENTATION PLANNING

9. PHASE II: DEFINE

10. CHAPTER 4. DEFINING ORGANIZATIONAL PROCESSES

11. CHAPTER 5. QUALITY PRACTICES

12. PHASE III: REFINE

13. CHAPTER 6. QUALITY MANAGEMENT SYSTEM REFINEMENT

14. PHASE IV: DEPLOY

15. CHAPTER 7. QMS DEPLOYMENT

16. PHASE V: IMPROVE

17. CHAPTER 8. CONTINUAL IMPROVEMENT

18. APPENDICES

19. Appendix A: SAMPLE OUTLINE OF A PROJECT PLAN FOR QMS IMPLEMENTATION

20. Appendix B: SAMPLE OUTLINE OF A QUALITY MANUAL8*

21. Appendix C: SAMPLE QUALITY PROCEDURES

22. Appendix D: SAMPLE FORMS AND TEMPLATES

23. Appendix E: EXAMPLE OF AN AUDIT CHECKLIST

24. Appendix F: SAMPLE TRAINING MATERIAL

25. INDEX

26. Back cover