آموزش متقابل نیروی کار ۲۰۰۷
Workforce Cross Training 2007

1. Front cover

2. Table of Contents

3. Preface

4. Acknowledgment

5. The Editor

6. Contributors

7. section I: Workforce operations

8. chapter 1. Design and operation of a cross-trained workforce

9. chapter 2. Job assignment

10. chapter 3. Factors affecting cross-training performance in serial production systems

11. chapter 4. Cross training in production systems with human learning and forgetting

12. chapter 5. Valuing workforce cross-training flexibility

13. section II: Cross-trained teams

14. chapter 6. Best practices for cross-training teams

15. chapter 7. Team training in complex environments

16. section III: Applications of workforce cross training

17. chapter 8. Workforce cross training in call centers from an operations management perspective

18. chapter 9. Partial pooling in tandem lines with cooperation and blocking

19. chapter 10. Design of a labor-intensive assembly cell in the clean room of a medical device manufacturer

20. Index

21. Back cover