همدلی کاربردی: برای همکاری و خلاقیت در کار شما ۲۰۱۵
Practical Empathy: For Collaboration and Creativity in Your Work 2015

1. Cover Page

2. Title Page

3. Copyright Page

4. How to Use This Book

5. Frequently Asked Questions

6. Contents

7. Foreword

8. Introduction

9. Chapter 1: Business Is Out of Balance

10. Chapter 2: Empathy Brings Balance

11. Chapter 3: Put Empathy to Work

12. Chapter 4: A New Way to Listen

13. Chapter 5: Make Sense of What You Heard

14. Chapter 6: Apply Empathy to What You Create

15. Chapter 7: Apply Empathy with People at Work

16. Chapter 8: Apply Empathy Within Your Organization

17. Chapter 9: Where Do You Go from Here?

18. Index

19. Acknowledgments

20. About the Author

21. Footnotes