تحلیل ریشه‌ای: هستهٔ اصلی حل مسئله و اقدام اصلاحی ۲۰۱۹
Root Cause Analysis: The Core of Problem Solving and CorrectiveAction 2019

1. Cover

2. Title page

3. CIP data

4. Contents

5. List of Figures and Tables

6. Preface to the Second Edition

7. Preface to the First Edition

8. Chapter 1_Getting Better Root Cause Analysis

9. Chapter 2_Multiple Causes and Types of Action

10. Chapter 3_Step 1: Define the Problem

11. Chapter 4_Step 2: Understand the Process

12. Chapter 5_Step 3: Identify Possible Causes

13. Chapter 6_Step 4: Collect the Data

14. Chapter 7_Step 5: Analyze the Data

15. Chapter 8_Identify and Select Solutions

16. Chapter 9_Implement, Evaluate, and Institutionalize

17. Chapter 10_Organizational Issues

18. Chapter 11_Human Error and Incident Analysis

19. Chapter 12_Improving Corrective Action

20. Appendix A_Example Projects

21. Appendix B_Root Cause Analysis Process Guides

22. Appendix C_Enhancing the Interview

23. Appendix D_Analyzing Problem Responses

24. Appendix E_Additional Resources

25. References

26. Index